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icuci Privacy Policy for Malaysia Accounts and Data Use

We explain what we collect when you create an account, contact us, or ask us to check a record.

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icuci icuci Privacy Policy for Malaysia Accounts and Data Use
HELP ROUTES

Ways to Reach the Privacy Team

If you want a copy of your record, need a correction, or want to ask how a field is used, reach the privacy team through the contact paths below. We verify the account before acting on any request, because that protects you from unwanted changes. Messages are handled in clear English for Malaysia, and we reply with the next step or the limits that apply under local law.

Team online

Privacy email

Send the email address linked to your account and explain the change you want. We use it for access, correction, deletion, and objection requests, then confirm any step that local law allows before we act.

In-app message

Use the message path inside your account if you want a faster trace on active profiles. It helps us match the request to the right record after we verify your login and contact details.

Mail request

If you prefer a written request, send it with the details we ask for in the reply. We keep the record of that request and use it only for privacy handling and audit purposes.

HANDLING STANDARDS

How We Handle Your Data

We keep your account data in restricted systems, use access logs for internal checks, and review requests before any change is made.

Collection

We only collect the details needed to run your account, verify requests, and keep a clear record of activity. That usually includes contact details, login data, device markers, and transaction references.

Use

Your data supports account creation, identity checks, service replies, fraud checks, and any legal duty that applies to us in your location. We do not use it for unrelated purposes without a lawful reason.

Cookies

Cookies and similar files help keep your session active, remember settings, and reduce repeated checks. You can clear them through your browser, but some parts of the site may ask you to sign in again.

Access control

Only staff who need the record for a task can reach it, and they must use approved login steps. We log access attempts so we can spot misuse and investigate unusual behaviour quickly.

Retention

We keep records only as long as needed for account handling, dispute resolution, or legal duties. After that period ends, we delete them or strip out identifiers where our retention rules allow.

Change requests

If your details change, send us the update and we will check it against the record we hold. Where local law allows, you can also ask for a copy, correction, or removal of certain data.

Privacy Policy Questions You May Have

These answers cover the usual points people ask about: what we keep, why we keep it, how cookies work, and how to reach us if a record needs correction. If your request is tied to local law, we handle it under the rules that apply in your location. Some steps may need account checks before we can move ahead.

We collect the details needed to manage your account, confirm requests, and keep the service in working order. That can include contact data, login records, device details, and transaction references tied to your activity.

We keep it to run account access, reply to support requests, verify actions, meet legal duties, and settle disputes. If a record is no longer needed, we remove it or turn it into non-identifying form where allowed.

No. Cookies help us keep you signed in, remember settings, and measure site stability. They are not meant to collect more than we need for those functions, and you can clear them in your browser at any time.

Yes, where local law permits. Send a request through the contact path listed on this page, and we will verify your account before we share the record that applies to you.

You can ask us to correct certain details or remove records that are no longer required, subject to the rules that apply to your location. Some data may still stay on file for legal or audit reasons.

Only staff who need it for a defined task can access it, and their access is limited by role and login controls. We log those actions so we can check for misuse and respond fast.

If we update the policy, we will post the new version here and use it from the effective date shown on the page. When a change affects your rights, we may ask you to read the new terms and contact us with questions.

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