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Legal terms for your icuci account

This page sets out how we handle account use, privacy, cookies and contact requests so you know what applies before you open your account.

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What applies under local law

icuci Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This page explains the legal terms that sit behind your account, including data handling, cookie use, record retention and the way we respond to access or correction requests. We keep the details needed to run the account, settle disputes and meet legal duties, and we do

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not hold more than we need for longer than we need. If you use Touch 'n Go, GrabPay, Boost dan FPX, the related payment records stay with the transaction trail so we can reconcile entries and answer questions about timing or mismatched amounts. Access and eligibility
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depend on local law and are available where local law permits. When a request needs verification, we may ask for a short check through the contact details already on file before we share account data or make a change. That also helps when you ask us
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to locate an older message or confirm whether a record can still be changed.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to send legal requests

For legal requests, use the contact paths below and tell us what you need, which account it relates to and any reference number you have. That helps us match the record quickly and reply in a way you can keep. If the request touches privacy, account access or stored payment logs, we may ask for a brief verification step before we act on it.

Team online

Live chat

Use chat for quick legal checks, account access questions or help finding the right form. We may move the conversation to email if we need a written record or a safer verification step.

Email

Send privacy, deletion or correction requests from your registered email address. That helps us match the request to the right account and reply with a clear record of the action we took.

Request form

If you need a change to stored details, use the request form and include the account email, the field you want updated, and any supporting document we ask for during verification.

RECORDS AND ACCESS

How we handle your records

We keep this policy practical: collect only the account, device and payment details needed to run the service, trace a support case and meet legal duties.

Data handling

We keep profile details, login activity and transaction records only as needed to operate the account, answer disputes and meet legal duties. Unused records are removed or anonymised when the retention period ends.

Cookie control

Cookies remember your session, language and device so the site loads in a way that matches your last visit. You can clear them in your browser settings; some pages may then ask you to sign in again.

Account security

We expect a unique password and controlled access to your inbox, because account changes are verified through the contact details already on file. If we see unusual activity, we may pause a request until we confirm it.

Record retention

Records tied to payments, support cases and access checks are held for the period needed for operation, audit, tax and fraud checks. After that, we remove them or keep only the minimum needed for legal reasons.

Change requests

If you want a correction, deletion or export, send the request from the email linked to your account and tell us exactly what should change. We may ask for extra detail before we act on it.

Contact route

For any legal question, start with chat or email and ask for the policy team. We will answer in plain English and keep the reply tied to the account record when the issue needs follow-up.

Common legal questions answered

These questions cover access, data use, cookies and how requests move through our team. If you need a record change, send it from the email on file so we can match the account safely and answer with the right file. Where access or eligibility is discussed, it depends on local law and is available where local law permits.

It explains how we handle account terms, data, cookies and request handling. Use it when you want to understand what we collect, why we keep it and how to ask for a change.

Access depends on local law and is available where local law permits. If your area is permitted, you can open an account and the same policy terms apply to your records and requests.

We keep the contact, login, device and transaction details needed to run the account, answer disputes and meet legal duties. Extra copies are removed or reduced once the retention period ends.

Cookies remember your session, language and device so you do not need to reset them on every visit. You can clear them in your browser, though some pages may ask for another sign-in.

Send a request from the email linked to your account, say what should change and include any proof we ask for. We may verify first before updating, deleting or exporting records.

Start with chat or email and ask for the policy team. If your issue needs a written trail, we will move it to email and keep the reply linked to your account.

We update the page to match the law that applies at the time. If a rule changes your access, we follow the new position and apply it only where local law permits.

Legal terms for your icuci account

Where to send legal requests

Live chat

Email

Request form

How we handle your records

Data handling

Cookie control

Account security

Record retention

Change requests

Contact route

Common legal questions answered

01 What does this page cover?

02 Can I access icuci from Malaysia?

03 What data do you keep?

04 How do cookies work here?

05 How do I ask for a change?

06 Who should I contact about a legal request?

07 What happens if the law changes?

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